In the digital age, it’s easy to assume that the most effective marketing takes advantage of the newest technology. Digital marketing has exploded since the dot com boom. We see marketing content on websites, email, social networks, and online games. People can access that content with computers, mobile phones, tablets, and sometimes with wearables. The breadth of digital marketing possibilities can sometimes seem overwhelming. Should you focus your efforts on one type of digital medium, or spread your brand to as many as you can? What happens when technology becomes obsolete and forces you to abandon large parts of your marketing strategy?
It’s that final question which has the most interesting answer. Although it might seem counter intuitive, staying on the cutting edge of technology is not always the best idea for marketing, especially in the digital age. People care about tech and convenience, but no one wants to constantly upgrade just to see content they’re interested in. That’s why “old” technology retains a foothold in marketing, even as tech races ahead. Customers like to use what they’re familiar with, and those options sometimes aren’t “high-tech” at all.
Storytelling has been an effective marketing tool for the entirety of human history. People love interesting narratives because they feel authentic. The more someone can connect to a story, the better chance that they’ll be interested in your product. This is the basis for all forms of marketing — all marketing content is telling a story in some form. Whether it’s a video trumpeting how happy someone is with a new cleaning product, a white paper detailing a company’s accomplishments, or a press release for a new technology, an interesting story never fails to pull people in.
Print media means something a bit different than it did before the digital age, but paper ads, brochures, and direct mailings haven’t become obsolete just yet. Since they’re less common than they used to be, retro style print media may actually be more effective than in years past. Studies have shown that touching something and holding it in your hands makes you more likely to buy something, and a physical advertisement can serve that purpose. Digital print, on the other hand, refers to email marketing, funnel campaigns, and websites. Blogs are indispensable as marketing tools, and making your website easy to use is analogous to graphic design of older print media. The easier it is for people to get your message, the more likely they’ll end up buying your product.
Videos are turning into stories of their own, and they work very much like commercials on syndicated TV stations. The difference is that effective marketing by video on the web tends to be very short. An argument can be made that internet video marketing is its own form of cinema, telling short stories and connecting with people just like movies. Social media marketing uses a similar concept, drawing people in with unique visuals and concepts. It can be challenging to create concise videos or social media posts, but the more you can communicate with fewer words and time spent, the higher chance that people will remain interested in your product.
Radio and audio are also experiencing a resurgence in the marketing world. The days of large radios, and of hardware specifically for radio itself, are mostly behind us. The modern world of radio involves satellite feeds and streaming services. Millions of people listen to satellite radio and customized streamable playlists every day, so creating a quick and affordable radio commercial can reach unprecedented numbers of people. Most people don’t pay for ad-fee music, so there are a lot of opportunities for growth in digital radio. Since streaming services often target specific demographics with different types of music, marketers can piggyback off that concept to target people who would be most interested in their products.
Customer service has not always been considered marketing, but today, with people’s ability to express their opinions worldwide through the internet, it’s become critical for a business’s success. When people leave reviews for a business, they’re much more likely to leave negative reviews about things they didn’t like. People don’t tend to leave positive reviews even if something went well, since we tend to remember negatives more strongly than positives. In digital marketing, good customer service is perhaps most important to avoid bad reviews. It’s not about individual customers anymore, but about projecting a positive image to protect your brand.
Ligon Marketing works with you to develop a marketing strategy that encompasses all of today’s marketing options. Whether this means embracing new technologies or using some old school storytelling, we give you the tools to make your marketing shine. We offer customer service training, and we have years of combined retail and sales experience to help you focus on what matters most for your target audience. Give us a call at 863-838-5475, or check out our complete website at LigonMarketing.com.